Global team
Real people, every hour of every day.
Our teams work from seven countries, covering every time zone so your business is never without support.
Available 24/7/365
Healthcare doesn't stop at 5pm, and neither do we. Our teams are distributed across multiple regions, so calls, scheduling, authorizations, and claims work are handled around the clock, every day of the year, without relying on any single office or overnight shift burning out one team.
India
Part of our global service delivery team.
Pakistan
Part of our global service delivery team.
Brazil
Part of our global service delivery team.
Egypt
Part of our global service delivery team.
Venezuela
Native Spanish-speaking region.
Dominican Republic
Native Spanish-speaking region.
Nicaragua
Native Spanish-speaking region.
Why it matters
Bilingual English/Spanish, standard.
No coverage gaps
Holidays, weekends, and after-hours calls are handled by whichever region is awake.
Bilingual by design
Three of our seven regions are natively Spanish-speaking, so English/Spanish coverage is structural, not bolted on.
Redundancy
No single office outage takes your front desk offline.
Efficient by design
A distributed team model keeps us competitive without cutting corners on training.